Orders

Manage orders, fulfilment, returns, and abandoned checkouts

7 articles

Orders | Drafts

Drafts in Orbit allow you to create, manage, and prepare orders before they are completed. This is useful when an order has been started manually, shared with a customer for payment, or needs further review before being marked as paid or processed.

5 min0

Orders | Managing Orders

The Orders section in Orbit allows you to view, track, and manage every order placed in your store. From here you can filter and search your orders, check their payment and fulfilment status, and carry out actions such as marking orders as paid, fulfilling them, printing packing slips, archiving, and issuing refunds.

5 min0

Orders | Order Details & Fulfilment

The order details page in Orbit allows you to review everything about a single order, fulfil items, add tracking and shipping labels, and keep a record of activity. From here you can manage the order from payment through to delivery, all in one place.

5 min0

Orders | Abandoned Checkouts

The Abandoned Checkouts section in Orbit shows you customers who added items to their cart but did not complete checkout. From here you can review what they were buying and send recovery emails to win the sale back.

5 min0

Orders | General Overview

The Orders section in Orbit allows you to view, manage, update, and process customer orders from one central area.

5 min0

Orders | Returns

The Returns section in Orbit allows you to view and manage customer return requests from one central area. It helps you track the return status, understand the reason for return, check the refund amount, and review the related order details.

5 min0

Orders | Processing Returns

The Returns section in Orbit allows you to process the returns your customers raise, from the moment a request comes in through to a completed refund, exchange, or store credit. From here you can review each return, approve or decline it, mark items as received, and complete the return once everything has been checked.

5 min0