Orbit Commerce Help Centre

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Guides, answers, and walkthroughs for your Orbit Commerce store.

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The help articles Orbit merchants open most often.

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01Getting Started | Store Onboarding WizardThe onboarding wizard covers business details and address, optional Bank Transfer details, a default shipping method, tax and store logo. Step 1 is required and its country fixes where your payment account is registered; steps 2 to 4 can be skipped.3 min read

02Products | Product TypesPhysical, digital, subscription, service and gift card products — what each type does and the extra settings each one adds to the product editor.4 min read

03Payments & Payouts | Setting Up Orbit PaymentsConnect Orbit Payments to take cards, Apple Pay, Google Pay and Klarna, and set up manual methods like bank transfer or cash on delivery. Add your business address and country under Store Information first: the payment account is locked to that country once created.4 min read

04Migrating to Orbit | From ShopifyMove your products, customers and order history from Shopify to Orbit Commerce with CSV exports and the import mapping editor.5 min read

05Getting Started | Choosing a PlanEvery store starts with a 14-day free trial of the full feature set. Compare Solo, Team, Pro and Enterprise, and pick the plan that fits when the trial ends.3 min read

06Troubleshooting | Domain & SSL IssuesCustom domain not resolving, SSL pending forever, or the wrong site showing? DNS is slow but predictable — check these.3 min read

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Find help, organised.

Every corner of Orbit Commerce, grouped so you can go straight to the part you need.

Bookings4Managing service appointments and time blocks: the bookings calendar, list, and booking actions.

Customers10Creating and managing customers: the customer profile, addresses, order history, importing/exporting, and bulk actions.

Discounts6Creating and managing discounts: discount types, conditions and limits, and the discounts list.

Getting Started103Learn the basics and set up your first store

Gift Cards4Issuing and managing gift cards: balances, statuses, and transaction history.

Inventory8Tracking stock: stock levels, locations, and transfers between locations.

Marketing5SEO, campaigns, and promotional tools

Orders15Managing orders: the orders list, order details and fulfilment, and recovering abandoned checkouts.

Orders & Shipping0Managing orders after the sale: fulfilment, delivery dates, tracking, and shipping problems.

Page Builder67Orbit's drag-and-drop page builder: the editor, every element, and how to design, save, and publish any storefront page.

Payments & Payouts4Connecting your payment account, viewing transactions, payouts and documents, your marketplace purchase history, and offering installment plans at checkout.

Plugins & Themes22Install and configure extensions for your store

Products15Add and manage products, variants, and inventory

Settings & Configuration13Configuring your store: store details, taxes, shipping, checkout, tracking, security, integrations, and service hours.

Storefront & Themes5Managing your storefront: themes, pages, layout, navigation menus, popups, redirects, preferences, and cookie consent.

Store Setup0Configure your store settings, theme, and domain

Subscriptions4Managing customer subscriptions: the dashboard, subscription details, statuses, pausing, cancelling, plan changes, payment recovery, and settings.

Suppliers0Connecting with suppliers, importing their products, and managing purchase orders.

Troubleshooting15Something not working? Step-by-step fixes for the most common issues — login and 2FA, payments and payouts, emails, domains, checkout, plugins and more.

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