Orbit Commerce Help Centre

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Guides, answers, and walkthroughs for your Orbit Commerce store.

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The help articles Orbit merchants open most often.

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01Finishing your store setupWork through the five-step setup wizard: business details, bank transfer, a shipping method, tax and your store logo. You only get one run at it.4 min read

02Setting up Google ShoppingInstall the Google Shopping plugin, connect your Google account, choose a Merchant Center account, finish Google's setup checks, sync your products and keep them approved.7 min read

03Choosing a product typeWhat each product type in Orbit is for, and which sections of the product editor appear when you pick physical, digital, subscription, service, gift card or bundle.4 min read

04Creating your accountSign up for Orbit and create your first store in one flow. No credit card needed, and your store currency is set here for good.2 min read

05Migrating from ShopifyThe order to move a Shopify shop to Orbit: set the store up, import products and customers, rebuild collections, then point your domain last.3 min read

06Fixing domain and SSL problemsWhat each domain status means, and how to fix a domain that will not load, a certificate stuck as pending, or the wrong site showing.3 min read

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Find help, organised.

Every corner of Orbit Commerce, grouped so you can go straight to the part you need.

Set up

Getting Started5Learn the basics and set up your first store

Store Setup8Configure your store settings, theme, and domain

Settings & Configuration35Configuring your store: store details, taxes, shipping, checkout, tracking, security, integrations, and service hours.

Sell

Products27Add and manage products, variants, and inventory

Inventory11Tracking stock: stock levels, locations, and transfers between locations.

Orders29Managing orders: the orders list, order details and fulfilment, and recovering abandoned checkouts.

Shipping & Fulfilment11Managing orders after the sale: fulfilment, delivery dates, tracking, and shipping problems.

Customers19Creating and managing customers: the customer profile, addresses, order history, importing/exporting, and bulk actions.

Get paid

Payments & Payouts7Connecting your payment account, viewing transactions, payouts and documents, your marketplace purchase history, and offering installment plans at checkout.

Discounts10Creating and managing discounts: discount types, conditions and limits, and the discounts list.

Gift Cards7Issuing and managing gift cards: balances, statuses, and transaction history.

Subscriptions12Managing customer subscriptions: the dashboard, subscription details, statuses, pausing, cancelling, plan changes, payment recovery, and settings.

Bookings5Managing service appointments and time blocks: the bookings calendar, list, and booking actions.

Grow

Marketing10SEO, campaigns, and promotional tools

Suppliers10Connecting with suppliers, importing their products, and managing purchase orders.

Design and build

Storefront & Themes27Managing your storefront: themes, pages, layout, navigation menus, popups, redirects, preferences, and cookie consent.

Page Builder98Orbit's drag-and-drop page builder: the editor, every element, and how to design, save, and publish any storefront page.

Plugins & Themes27Install and configure extensions for your store

Help

Troubleshooting17Something not working? Step-by-step fixes for the most common issues — login and 2FA, payments and payouts, emails, domains, checkout, plugins and more.

Developers & Integrations5API keys, webhooks, the REST API and connecting AI assistants to your store.

Still stuck? We're here.

Our support team is a message away — available round the clock for any question about your Orbit Commerce store.

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