Using bulk actions on orders

You can act on many orders at once from the Orders list. Tick the orders you want and a bulk action bar replaces the table header. One click then runs the action on every ticked order.

Considerations

• The tick box in the table header selects every order on the page in front of you. A page holds up to 50 orders.
• Issue refund works on one order at a time. Tick more than one and Orbit asks you to pick a single order.
• Mark as paid and Mark as unpaid ask you to confirm first. The customer may be notified and you cannot undo it from the list.
• Print pick list and Create fulfilment batch are Enterprise features. On other plans the buttons are not shown.

Select orders

1. From your Orbit dashboard, go to Orders.
2. Narrow the list first if you can. For example, click Unfulfilled above the table to see only orders still to pack.
3. Tick the box next to each order you want. To select every order on the page, tick the box in the table header.
4. The header row changes to the bulk action bar. It shows how many you picked, for example 3 selected, with the actions on the right.
5. To start again, click Unselect all.

What you can do in bulk

• Edit: edit the ticked orders together.
• Print packing slips: one slip per order, in a new tab, ready to print.
• Print pick list (Enterprise): one combined pull sheet for the whole selection, up to 100 orders. It only lists units still to pick, so you can print it again after a partial fulfilment.
• Create fulfilment batch (Enterprise): send the selection to the Workbench as a named dispatch run, up to 250 orders.
• More actions: Mark as paid, Mark as unpaid, Mark as fulfilled, Mark as unfulfilled, Issue refund, Cancel order and Archive orders.

Print packing slips for the ticked orders

1. Click Unfulfilled above the table.
2. Tick the box in the table header to select every order on the page.
3. Click Print packing slips. A new tab opens and shows Generating packing slips… while the slips are made.
4. Wait for the slips to appear. Your browser's print window then opens on its own.
5. Choose your printer and print. You get one slip per order, in the same order as the list.

Note: A packing slip shows the items and quantities, the ship-to and bill-to addresses, and your branding. It does not show prices. For those, print the order itself.

Mark orders as fulfilled or paid

1. Tick the orders.
2. Click More actions on the right of the bar.
3. Click the action you want, such as Mark as fulfilled or Mark as paid.
4. If Orbit asks you to confirm, read the message and click to go ahead. The list updates.

Cancel or archive orders

1. Tick the orders.
2. Click More actions.
3. Click Cancel order to cancel them. Orbit asks you to confirm and to give a reason. Or click Archive orders to move them out of the main list. Archived orders stay under the Archived chip.

Warning: Cancelling a paid order refunds the customer. Check the selection before you confirm.

Related guides

• Printing packing slips and pick lists
• Cancelling an order
• Managing orders
• Packing and shipping orders in batches