Troubleshooting

Something not working? Step-by-step fixes for the most common issues — login and 2FA, payments and payouts, emails, domains, checkout, plugins and more.

15 articles

Troubleshooting | Image Upload Problems

Uploads failing, images not appearing, or photos looking wrong? Formats, limits and the media library explained.

2 min0

Troubleshooting | Domain & SSL Issues

Custom domain not resolving, SSL pending forever, or the wrong site showing? DNS is slow but predictable — check these.

3 min0Popular

Troubleshooting | Order & Notification Emails Not Arriving

Customers not getting order confirmations, or you not getting order alerts? Diagnose deliverability in a few checks.

2 min0Popular

Troubleshooting | Stock Numbers Don't Match Reality

The system says 14, the shelf says 9. Where inventory drifts come from and how to reconcile without a full stocktake.

2 min0

Troubleshooting | Billing & Plan Issues

Card declined on your plan payment, trial expiry surprises, or an invoice you don't recognise — your Orbit subscription, demystified.

2 min0

Troubleshooting | Checkout Failures & Declined Payments

Customers can't complete checkout? Distinguish payment declines from missing shipping rates from genuine faults — and where each lives.

2 min0Popular

Troubleshooting | Plugin Not Appearing or Not Working

Installed a plugin but can't find it, or it's installed but dead? Activation, subscription state and sidebar placement.

1 min0

Troubleshooting | Can't Log In / 2FA Issues

Locked out of your dashboard? Password reset, lost 2FA device and passkey problems — the recovery paths in order.

2 min0Popular

Troubleshooting | Order Not Appearing in the List

A customer says they ordered, but you can't find it. Where orders hide, and the difference between drafts, checkouts and orders.

2 min0

Troubleshooting | Customer Says Their Refund Hasn't Arrived

You refunded, they see nothing. Where refunds go, how long they really take, and how to prove it was sent.

2 min0