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Manage recurring subscriptions, billing, and payment recovery
8 articles
The Subscriptions section in Orbit allows you to monitor and manage your customers’ recurring orders in one place, track key revenue and retention metrics, and take action on individual or multiple subscriptions.
Changing a plan in Orbit allows you to move a subscriber from one plan to another — for example from a monthly plan to a quarterly or annual one — directly from the subscription detail page, with a clear preview of any prorated charge or credit before you confirm.
The Subscriptions section in Orbit allows you to pause an active subscription and resume it later, so billing stops while a customer is away or on a temporary hold and restarts when they are ready to continue.
Cancelling a subscription in Orbit stops future billing for a customer. You can cancel a single subscription from its detail page, record why it is being cancelled, and choose whether the customer keeps access until the end of the billing period or loses it immediately.
Every subscription in Orbit moves through a series of statuses over its lifetime, from the moment it is created to the point it ends. Understanding these statuses helps you see at a glance where each subscription stands and what is likely to happen next.
The Subscription Settings page in Orbit Commerce allows you to configure how subscriptions behave for your store, including cancellation rules, failed payment recovery, customer self-service, plan changes, and the emails sent to your customers.
The Payment Recovery section in Orbit allows you to handle failed subscription payments, known as dunning. It shows which subscriptions are past due, how much revenue is at risk, and lets you retry payments before a subscription is cancelled.
The Subscription details page in Orbit allows you to see everything about a single subscription in one place, including the customer, the plan they are on, their billing schedule, a full billing history, an activity timeline, and any internal notes you have added.