Subscriptions
Managing customer subscriptions: the dashboard, subscription details, statuses, pausing, cancelling, plan changes, payment recovery, and settings.
12 guides
12 of 12
All guides
12- Cancelling a subscriptionCancel a customer's subscription, record why, and choose whether access ends at the end of the billing period or right away.Video3 min
- Changing a subscriber's planMove a subscriber to another plan on the same product. The record changes at once, nothing is prorated, and the card payment stays as it was.3 min
- Changing your subscription settingsSet cancellation timing, the grace period for failed payments, what customers can do themselves, and which subscription emails go out.Video3 min
- Creating subscription plansAdd billing plans to a subscription product, set trials, setup fees and discounts, and edit or remove a plan later.Video4 min
- Letting customers manage their own subscriptionsSubscribers can pause, resume, change plan, change quantity and cancel from their account on your shop. You choose which of those they are allowed to do.3 min
- Managing customer subscriptionsAn overview of the Subscriptions page in your Orbit dashboard, with links to every guide on plans, statuses, pausing, cancelling and failed payments.Video2 min
- Pausing and resuming a subscriptionPut a subscription on hold and start it again later, let customers pause their own, and pause, resume, cancel or export several at once.Video4 min
- Reading your subscription figuresRead the cards and charts at the top of the Subscriptions page, and export your subscriptions as a CSV file.2 min
- Recovering a failed subscription paymentFind the subscriptions with failed payments, see how much revenue is at risk, and try the payment again before the grace period runs out.Video4 min
- Understanding failed payment retriesWhat Orbit does when a subscription payment fails, how to read the Payment Recovery page, and where to set your retries, grace period and failure emails.Video4 min
- Understanding subscription statusesWhat Trialing, Active, Past Due, Paused, Canceled and Expired mean, what you can do at each one, and how a subscription moves between them.Video3 min
- Viewing subscription detailsOpen one customer's subscription to see the plan, billing dates, payment history, activity and internal notes, and to change, pause or cancel it.Video4 min