Orders | Managing Orders

The Orders section in Orbit allows you to view, track, and manage every order placed in your store. From here you can filter and search your orders, check their payment and fulfilment status, and carry out actions such as marking orders as paid, fulfilling them, printing packing slips, archiving, and issuing refunds.

Accessing Orders

To access Orders:

• From the left-hand menu, go to Commerce.

• Select Orders.

The Orders page will open, showing a list of all your orders.

The orders list

Each order is shown as a row in the table. The list includes the following columns:

• Order — the order number. Click it to open the full order details.

• Date — the date and time the order was placed.

• Customer — the name of the customer who placed the order.

• Total — the total value of the order.

• Payment status — whether the order has been paid for.

• Fulfillment status — how far the order has progressed towards being shipped.

• Return — the status of any return raised against the order.

• Items — the number of items in the order.

Click any row to open that order and view its full details.

Preset tabs

Above the list, a row of preset tabs lets you quickly switch between common views of your orders:

• All — every order in your store.

• Unfulfilled — orders that have not yet been fulfilled.

• Unpaid — orders that are still awaiting payment.

• Open — orders that are currently being processed.

• Returns — orders that have a return raised against them.

• Archived — orders you have archived and removed from your main list.

Payment statuses

The Payment status column shows where each order stands financially:

• Paid — payment has been received in full.

• Pending — payment has not yet been completed.

• Awaiting payment — the order is waiting for the customer to pay.

• Refunded — the full order value has been refunded to the customer.

• Partially refunded — part of the order value has been refunded.

Fulfilment statuses

The Fulfillment status column shows how far an order has progressed towards reaching the customer:

• Unfulfilled — no items have been fulfilled yet.

• Partially fulfilled — some, but not all, items have been fulfilled.

• Fulfilled — all items have been fulfilled.

• Shipped — the order has been dispatched to the customer.

• Delivered — the order has been received by the customer.

Return status

The Return column shows the progress of any return raised against an order, such as Return Requested, Return In Progress, Items Received, or Returned. Orders without a return are left blank in this column.

Filtering, searching, and sorting

Use Add Filter to narrow down your orders by payment status, order status, date, return status, or archive status. Applied filters appear as pills beneath the toolbar, and you can remove them individually or use Clear all to reset.

Use the Search field to find an order by order number, customer, or other order details. Click Columns to choose which columns appear in the list, and use the sort control to order your list by order number, date, customer name, payment status, fulfilment status, or total, in ascending or descending order.

Selecting orders for bulk actions

You can act on several orders at once by selecting them in the list. Tick the checkbox next to one or more orders, or tick the checkbox in the header to select every order on the page. Once orders are selected, a toolbar appears with the actions you can take:

• Edit — open a single selected order to make changes.

• Print packing slips — generate packing slips for the selected orders to include with your shipments.

• Mark as paid or Mark as unpaid — update the payment status of the selected orders.

• Mark as fulfilled or Mark as unfulfilled — update the fulfilment status of the selected orders.

• Issue refund — refund a single selected order.

• Cancel order — cancel a single selected order, with the option to record a reason.

• Archive orders — move the selected orders out of your main list.

The Mark as, Issue refund, Cancel order, and Archive options are found under More actions in the toolbar.

Archiving orders

Archiving keeps your main orders list focused on orders that still need attention. Archived orders are not deleted — they are simply moved out of the main view and can be found at any time using the Archived tab or the archive status filter. To archive, select one or more orders and choose Archive orders from the More actions menu.

Exporting, importing, and creating orders

At the top of the page you can Export your orders to a file, Import orders from a file, or Create a new order manually.

Why managing orders is important

Keeping your orders up to date ensures customers receive the right items on time and that your records stay accurate. By using the Orders section, you can:

• See the status of every order at a glance

• Quickly find the orders that need your attention

• Update payment and fulfilment status in bulk

• Print packing slips, issue refunds, and handle returns

• Keep your list tidy by archiving completed orders

The Orders section gives you a single place to manage every order from the moment it is placed through to delivery.

If you have any questions, please contact us at support@orbitcommerce.net