Getting Started

Learn the basics and set up your first store

104 articles

Customers | Managing & Importing Customers

The Customers section in Orbit allows you to view everyone who has shopped with or registered at your store, search and filter the list, take bulk actions, and move customer records in and out of Orbit using CSV files.

3 min0

Customers | General Overview

The Customers section in Orbit allows you to view, create, manage, and maintain customer records in your store. Customer profiles help you keep track of contact details, addresses, marketing consent, order activity, spend history, notes, tags, and any custom information you need for your business.

3 min0

Customers | The Customer Profile

The customer profile in Orbit gives you a single view of everything about a customer, bringing their contact details, marketing preferences, addresses, order history, payments, notes, tags, and custom fields together in one place.

3 min0

Dashboard | General Overview

Orbit Dashboard acts as your store’s central overview page. It gives you quick visibility into store performance, recent orders, customer activity, and product updates, helping you stay informed and make faster decisions.

1 min1

Subscriptions | Pausing & Resuming

The Subscriptions section in Orbit allows you to pause an active subscription and resume it later, so billing stops while a customer is away or on a temporary hold and restarts when they are ready to continue.

3 min0

Suppliers | Pricing Rules

The Pricing rules section in Orbit allows you to set how the selling price of a connected supplier's products is calculated. You add a markup percentage on top of the supplier's cost price, with the option to override it for specific brands.

3 min0

Subscriptions | Changing a Plan

Changing a plan in Orbit allows you to move a subscriber from one plan to another — for example from a monthly plan to a quarterly or annual one — directly from the subscription detail page, with a clear preview of any prorated charge or credit before you confirm.

3 min0

Subscriptions | Subscription Settings

The Subscription Settings page in Orbit Commerce allows you to configure how subscriptions behave for your store, including cancellation rules, failed payment recovery, customer self-service, plan changes, and the emails sent to your customers.

3 min0

Orders | Managing Orders

The Orders section in Orbit allows you to view, track, and manage every order placed in your store. From here you can filter and search your orders, check their payment and fulfilment status, and carry out actions such as marking orders as paid, fulfilling them, printing packing slips, archiving, and issuing refunds.

3 min0

Subscriptions | Cancelling a Subscription

Cancelling a subscription in Orbit stops future billing for a customer. You can cancel a single subscription from its detail page, record why it is being cancelled, and choose whether the customer keeps access until the end of the billing period or loses it immediately.

3 min0