Orders | Order Statuses Explained
Payment status, fulfilment status and return status are three independent tracks — learn the combinations and what each one asks of you.
Every order carries three independent statuses — seen as badges at the top of the order page and as columns in the list. Understanding the tracks separately makes the combinations obvious.
Payment status
Pending — created but not paid (draft conversions, manual orders awaiting payment).
Paid — money captured.
Refunded / Partially refunded — money returned, fully or partly.
Fulfilment status
Unfulfilled — nothing shipped yet. This is your work queue.
Partially fulfilled — some items shipped, some pending (split shipments).
Fulfilled — everything is on its way.
Order status and returns
The order itself can be open, completed, cancelled or on hold; returns add their own state on the Returns tab. A cancelled order with a paid status of “refunded” is closed and clean; “cancelled but still paid” means you owe a refund.
The daily rhythm
Most stores live in two list filters: Unfulfilled (what to ship) and Unpaid (what to chase). An order that is paid and unfulfilled is the healthiest thing in your queue — work it and it disappears.
Tips
“Due today” on the ship-by date is your SLA alarm — it is calculated from your stated handling time.
Unpaid orders that sit too long are auto-cancelled with the reason recorded in the order's notes — no silent pile-ups.
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