Orders | Order Details & Fulfilment

The order details page in Orbit allows you to review everything about a single order, fulfil items, add tracking and shipping labels, and keep a record of activity. From here you can manage the order from payment through to delivery, all in one place.

Opening an order

To open an order:

• From the left-hand menu, go to Orders.

• Select the order you want to view from the list.

The order details page will open, showing the order header, items, addresses, fulfilments and timeline.

Order header

The header shows the order number and the date it was placed, along with status badges that tell you where the order stands:

• Payment status — for example paid, refunded or partially refunded, shown in green, orange or red.

• Fulfilment status — Unfulfilled, Partially Fulfilled or Fulfilled, depending on how many items have shipped.

An Archived badge also appears if the order has been archived.

From the header you can use the following actions:

• Edit — open the order to change items, addresses or details. Once an order is both paid and shipped, line-item edits are locked, so you would issue a refund or cancel instead.

• Print — open a packing slip to print for the order.

• Refund — issue a refund against a paid order.

• More actions — open a menu with further options.

Under More actions you can:

• View order status page — open the customer-facing status page for the order.

• Duplicate — create a copy of the order.

• Archive — move the order out of your active list (or Unarchive it later).

• Cancel Order — cancel the order. You will be asked to confirm, as this cannot be undone.

Order Items

The Order Items table lists every product on the order. For each line you can see:

• Product — the product name and variant.

• SKU — the variant SKU.

• Qty — the quantity ordered, including any free items added by a discount.

• Price — the original price, shown struck through where a discount applies.

• Discounted — the price after any discount.

• Subtotal — the line total.

Below the table, the Order Summary breaks down the subtotal, shipping, any discounts, tax and the order total.

Note

The Note panel holds any note attached to the order, such as a delivery instruction. Click the pencil icon to edit the note, then click the tick to save your changes.

Customer, Shipping and Billing addresses

On the right of the page you will find the customer and address details:

• Customer — the customer's name and email, with a View customer link to their full record.

• Shipping Address — where the order is being delivered, with a View map link.

• Billing Address — where the order is billed to. If it matches the delivery address, this shows as Same as shipping address.

Creating a fulfilment

Fulfilling an order tells Orbit (and your customer) that the items are on their way. To create a fulfilment:

1. In the Order Items section, click Fulfil Item(s).

2. If you have a courier integration set up, turn on Use Courier Integration to create a label automatically, then choose a Courier Service. A shipping label is created and the cost is taken from your shipping wallet.

3. To add tracking manually instead, choose a Shipping Carrier (or select Custom).

4. Enter the Tracking Number. If the carrier supports it, the Tracking URL is filled in for you, or you can enter your own.

5. Click Save.

Once saved, a Fulfilments section appears showing each fulfilment, its status, the carrier and service, and the tracking number as a clickable link. Where a label was created, you can download it using Print label in the header or the label actions on the fulfilment card.

Editing tracking

To update the carrier, tracking number or tracking URL after a fulfilment has been created, click Edit Tracking in the Order Items section. Make your changes in the dialog and click Save.

Timeline and comments

The Timeline at the bottom of the page records activity on the order, grouped by date, so you can see what has happened and when. To add a comment, type into the Leave a comment field and click Post. Tick Notify customer if you would like the customer to receive an email with your comment.

Custom Fields

The Custom Fields tab at the top of the page lets you view and update any custom fields your store uses to capture extra information against an order.

Refunds and cancelling

If a customer needs money back, use Refund in the header to issue a full or partial refund against the order. If an order should not go ahead at all, use Cancel Order under More actions. Be careful when cancelling, as this action cannot be undone.

Why order details matter

The order details page gives you a single, accurate view of each order so you can fulfil it correctly, keep your customer informed, and resolve any issues quickly. Managing payment, fulfilment, tracking and communication from one place helps you ship orders faster and with fewer mistakes.

If you have any questions, please contact us at support@orbitcommerce.net