Shipping & Fulfilment
Managing orders after the sale: fulfilment, delivery dates, tracking, and shipping problems.
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11- Completing a customs declarationSave HS codes, countries of origin and customs descriptions on your products, then check and certify the declaration before Orbit buys an international label.5 min
- Connecting carriers and testing ratesBuy labels through Orbit Shipping or connect your own carrier accounts, see how label billing works, and use the Rate Tester to check the delivery options customers get at checkout.4 min
- Keeping customers updated after an order shipsShow a real delivery time on your shipped emails, and get an email from Orbit when a courier reports a problem with a parcel.4 min
- Paying for shipping labelsLabels you buy from Orbit go on a running balance and your saved card is charged for you. Thresholds, invoices, failed payments, voids and credits.Video5 min
- Printing, voiding and cancelling shipping labels and fulfilmentsPrint or download a courier label from the Fulfillments card, open its customs form, void a label bought by mistake, and cancel a fulfilment made by hand.Video5 min
- Setting a courier policy and weight bandsChoose which courier service Orbit suggests when you fulfil orders on a shipping method, and set a different service for heavier parcels.5 min
- Setting customs defaults, EORI and IOSS numbersSet the country of origin, contents type, incoterm and declaration signer Orbit uses on international labels, and add your EORI, IOSS and other tax identifiers.5 min
- Setting up click and collectAdd a Local Pickup shipping method so customers can collect their orders from you, with a fee, an address, collection instructions and a preparation time.Video5 min
- Setting up conditional shipping ratesBuild a delivery method from rules, so the price changes with the basket. Includes two worked examples and the full list of condition fields, operators and cost types.Video5 min
- Setting up shipping zones and ratesCreate the zones you deliver to, add delivery methods with their rates inside each zone, use shipping classes for bulky products, and copy the setup to another store.Video7 min
- Splitting an order into more than one shipmentWhy a basket that spans two shipping classes becomes two shipments at checkout, what your customer sees, and how to create classes or keep an order in one delivery.5 min