Orders | Editing an Order
Fix quantities, add items, apply discounts and adjust shipping on an open order — with the payment total recalculated as you go.
A customer rings: wrong size, one more lamp, deliver to the office instead. Open orders can be edited in place — Orders → the order → Edit — with the totals recalculated as you go.
What you can change
Quantities — adjust the count on any line.
Add items — search or browse your catalogue and add products to the order.
Discounts — Add discount applies one to the order.
Shipping — Add shipping or delivery sets or changes the delivery charge.
Notes — record the why (the customer's request, the phone call) for whoever touches the order next.
The Payment panel keeps score: subtotal, discounts, shipping, estimated tax and the new total. Customer details — contact, shipping and billing addresses — sit on the right for reference while you work.
What you cannot change
Orders already fulfilled, paid and locked by your payment state — edit before fulfilment, or use a return/exchange after it (see the Returns guides).
The customer on the order — for a wrong-account order, duplicate it for the right customer instead.
Tips
If the total rises, take payment for the difference before shipping — the order balance shows what is owed.
Every edit is recorded on the order's activity timeline, so the audit trail answers “who changed this” months later.
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