Troubleshooting | Domain & SSL Issues

Domain problems feel urgent (“my site is down!”) but nearly always trace to one of a short list of DNS states. Settings → Domains shows each domain's status.

Domain not resolving at all

1. Check the DNS records match the instructions exactly — the required records are shown in the Domains settings. One character off in a CNAME target is a dead domain.

2. Propagation time — DNS changes take minutes to 48 hours depending on TTLs and providers. If you changed records an hour ago, this is probably just waiting.

3. Check with a resolver, not your browser — your computer caches DNS hard. Search “dig yourdomain.com” online or use a DNS checker to see what the world actually resolves.

SSL certificate pending

• SSL issues after DNS resolves correctly — if the domain isn't pointing yet, the certificate can't issue. Fix DNS first, SSL follows.

• An old CAA record at your DNS provider can block certificate issuance — rare, but check for one if SSL pends for days.

• Conflicting AAAA (IPv6) records pointing elsewhere can block validation — remove stale ones.

Wrong site or a parking page shows

• The domain still points at the old platform — re-check the records; and give the old provider's TTL time to expire.

• Your browser cached the old answer — test in a private window or another network (phone on mobile data) before concluding.

Still stuck after 48 hours

Screenshot the Domains status page and your DNS records from your provider, and send both to support — that pair solves 99% of remaining cases in one reply.