Importing products from a supplier

The Products tab on a supplier connection shows the supplier's catalogue. From there you import products into your store, one at a time or in bulk. Imported products stay up to date in line with the connection's sync settings.

Considerations

• Imported products arrive as drafts. They do not appear on your storefront until you publish them.
• A product can only be imported once. Its tick box is switched off after that.
• A bulk import runs in the background. You can leave the page and it keeps going.
• The tick box in the table header selects every product in the current filter, not only the ones on this page.

Open the supplier's catalogue

1. From your Orbit dashboard, go to Suppliers.
2. Open the Active tab.
3. On the supplier's card, click Manage.
4. Select the Products tab. The Catalogue opens, showing every product the supplier has published.

Find a product

1. Type in the search field to match a product name, SKU or brand.
2. Click one of the three filters to narrow the table.

• All: every product in the supplier's catalogue.
• Available: products you have not imported yet.
• Imported: products already in your store.

Each filter carries a count. The table shows 50 products per page, with Previous and Next at the bottom.

What the catalogue shows

• Product: the product name, with its SKU beneath and a picture where the supplier has one.
• Brand: the brand the product belongs to.
• Cost: the supplier's cost price.
• Stock: In stock or Out of stock at the supplier.
• Status: Available to import, or Imported.
• Sync: how an imported product is synced. Default means it follows the connection's settings.
• Actions: Import on a product you have not imported, or Sync settings on one you have.

Import one product

1. Find the product in the table.
2. Click Import in the Actions column.
3. Its status changes to Imported and the Actions button becomes Sync settings.

Import products in bulk

1. Click Available so the table shows only products you can still import.
2. Tick the box beside each product you want. To take the lot, tick the box in the table header.
3. Check the button at the top right. It reads Import selected until you tick something, then shows the count, for example Import (412).
4. Click the button. The ticks clear and a progress bar appears under the filters.

The progress bar reads how many products have been imported out of the total, for example Importing 25 of 412 (6%). Products land in batches and move to Imported as they arrive. While the Available filter is on, each imported row leaves the table.

Tip: You can leave the page while an import runs. To stop it, click Stop beside the progress bar.

Find your imported products

1. From your Orbit dashboard, go to Products.
2. Open an imported product.

A banner at the top of the product shows a Supplier-synced badge, the line Imported from the supplier's name, and when it last synced. It also lists the fields the supplier can still overwrite, so you know which of your edits may not stick. Click View connection to go back to the supplier connection.

Note: Imported products are drafts. Set a product to active when you are ready for customers to see it. See Product statuses and visibility.

Change sync for a single product

Use this when one product needs different treatment from the rest of the supplier's range.

1. On the Products tab, find the imported product.
2. Click Sync settings in the Actions column.
3. Turn the switches on or off. The switches are Sync title, Sync description, Sync quantity, Sync brand, Sync category and Sync images. Each one shows the connection's default underneath.
4. Click Save.

The Sync column then shows a short summary of the override, such as title off. Every other product keeps following the connection's settings.

Related guides

• Controlling what stays in sync with a supplier
• Setting up pricing rules for a supplier
• Mapping supplier brands and categories
• Reviewing supplier updates