Suppliers | Sync Settings & Automation

The Settings tab for a supplier connection in Orbit allows you to control which fields stay in sync with the supplier and how much of their activity is applied automatically. You decide what Orbit keeps up to date and what waits for your review.

From here you can choose which product fields stay synced, turn on automation so supplier changes flow through without manual approval, and save your preferences for that connection.

Accessing the Settings tab

To open the Settings tab for a connection:

• From the left-hand menu, go to Suppliers.

• Open the Active tab and select the connected supplier you want to manage.

• On the connection page, select the Settings tab.

The Settings tab opens, showing the Sync settings and Automation sections.

Sync settings

The Sync settings section controls which fields stay in sync with the supplier after products are imported. Each field has its own toggle. When a toggle is on, Orbit keeps that field updated whenever the supplier changes it. When a toggle is off, the supplier's changes are ignored for that field and you are free to customise it yourself — useful for white-label listings where you want your own wording, branding, or taxonomy.

• Product title — keeps the product name updated when the supplier edits theirs. Turn off to set your own product names.

• Product description — pulls description changes from the supplier automatically. Turn off to write your own descriptions.

• Stock levels — mirrors supplier inventory. Recommended unless you manage stock manually.

• Brands — uses the supplier's brand on imported products. Turn off if you re-brand products for your store.

• Categories — applies the supplier's category to imported products. Turn off to use your own taxonomy.

Automation

The Automation section lets the supplier's changes flow through automatically instead of waiting in the supplier updates inbox. Anything you leave off will continue to appear in the updates inbox for you to review and accept manually, giving you full control over what goes live.

• Auto-accept new products — imports new products into your store automatically when the supplier publishes them. Leave off if you want to choose which new products to import.

• Auto-accept cost price changes — applies supplier cost price updates without waiting for your review. Your markup rules still apply. Leave off if you want to check the impact on your margins first.

• Auto-accept stock changes — mirrors supplier stock movements instantly. Leave off if you want to review every change before it affects your listings.

• Auto-send purchase orders — sends new purchase orders to the supplier on create instead of leaving them in drafts. Leave off if you want to review each order before it is sent.

Saving your changes

When you adjust any toggle, Orbit marks the connection as having unsaved changes. Click Save changes at the bottom of the page to apply your preferences. If you change your mind before saving, click Reset to return the toggles to their last saved state.

Why sync settings and automation are important

These settings let you strike the right balance between automation and control for each supplier. Keeping the fields you trust in sync saves you from manual updates, while turning off the ones you want to own lets you build white-label listings that match your store. Automation removes routine approvals where you are happy to trust the supplier, and leaving toggles off keeps changes in the updates inbox so nothing goes live without your say-so.

If you have any questions, please contact us at support@orbitcommerce.net