Suppliers | Supplier Updates

The Supplier updates inbox in Orbit allows you to review new products and changes to existing products from your connected suppliers, and choose which ones to accept into your store. It gives you a single place to keep your catalogue in step with your suppliers without accepting everything automatically.

Supplier updates are new products a connected supplier has added, and changes they have made to products you already stock — such as stock levels, brand, title, description, or category. Updates only appear here when they have not been accepted automatically by the connection's settings, so the inbox is where you review everything that needs a decision from you.

Accessing Supplier updates

To access Supplier updates:

• From the left-hand menu, go to Suppliers.

• Select Updates.

You can also reach the inbox by clicking Review updates on the pending updates banner shown at the top of the Suppliers page when changes are waiting. The Supplier updates page will open, showing the updates grouped by supplier.

Filtering by update type

Use the filter tabs at the top of the page to narrow the inbox to a single type of update:

• All — every pending update across all types.

• New products — products a supplier has added that you do not yet stock.

• Stock — changes to the stock levels of products you already stock.

• Brand — changes to a product's brand.

• Title — changes to a product's title.

• Description — changes to a product's description.

• Category — changes to a product's category.

Selecting a tab refreshes the inbox to show only updates of that type. This is useful when you want to deal with one kind of change at a time — for example, reviewing all stock changes before looking at new products.

Reviewing updates grouped by supplier

Updates are grouped into a section for each connected supplier, showing the supplier's name, logo, and the number of pending updates. Click the arrow next to a supplier to expand the group and see the individual updates.

Each update shows the product name and image, along with a badge marking it as a New product or an Update. For a new product, Orbit notes that accepting it will import the product into your store. For a change to an existing product, the row shows each field that has changed, with the previous value and the new value side by side.

Accepting and dismissing updates

You can act on updates one at a time, in bulk per supplier, or across a selection:

• To act on a single update, use the Accept or Dismiss button on that row. Accepting applies the change (or imports the new product); dismissing removes the update from the inbox without applying it.

• To act on every pending update from one supplier, use Accept all or Dismiss all in that supplier's header. When a filter tab is active, these buttons apply only to updates of that type.

• To act on specific updates across suppliers, tick the checkbox on each update you want, then use Accept selected or Dismiss at the top of the page. The header shows how many updates are selected.

Accept what you want to pull in — anything you skip gets dismissed, so the inbox always reflects the decisions you have made.

How this relates to auto-accept settings

Each supplier connection has its own auto-accept settings that decide which kinds of changes Orbit applies for you automatically. Changes covered by those settings are accepted as they arrive and do not appear in the Supplier updates inbox.

The inbox therefore only contains updates you have chosen to review yourself. If you would like more changes to be applied automatically — or fewer — adjust the auto-accept settings on the relevant connection.

Why Supplier updates are important

Reviewing supplier updates keeps your catalogue accurate while leaving you in control of what reaches your store. You decide which new products to import and which changes to apply, so prices, stock, and product details stay in sync without surprises.

If you have any questions, please contact us at support@orbitcommerce.net