Setting up payment methods

Payment Settings is where you choose how customers pay you. Connect Orbit Payments to take cards, Apple Pay, Google Pay and buy now pay later online. Set up manual methods such as bank transfer and cash on delivery for orders you settle yourself.

Considerations

• Save your business address, including the Country, on the Store Information tab before you connect Orbit Payments. Until you do, the connect button is blocked with Add your business address first.
• Your payment account is registered in that country for good. It cannot be moved to another country later.
• A manual method switches on the moment you save it. Use the switch on its card to turn it off again.
• With a manual method, customers see your instructions at checkout. You mark the order paid once the money arrives.

Open Payment Settings

1. From your Orbit dashboard, go to Settings.
2. Under Store, click Store Settings.
3. Click the Payment Settings tab. Orbit Payments is at the top. Manual Payment Methods is below it.

Connect Orbit Payments

Orbit Payments, powered by Stripe, takes online payments through your store. Once connected you can accept:

• Cards: Visa, Mastercard, Amex.
• Digital Wallets: Apple Pay, Google Pay.
• Buy Now Pay Later: Klarna, Affirm.

1. Check that your business address and Country are saved on the Store Information tab.
2. On the Payment Settings tab, click Connect Payment Account.
3. Follow the steps to set up your account and add the bank account you want paying into. The account opens in your store's country.

The card then shows one of these badges:

• Setup Required: setup is not finished. Click Continue Setup.
• Action Required: more checks are needed. Click Complete Verification.
• Connected: you can take payments. Manage Account updates your business and bank details.

Payments are processed securely and paid into your bank. To see individual payments and payouts, go to Payments. See Setting up Orbit Payments.

Set up bank transfer

1. Scroll to Manual Payment Methods. There are four cards: Bank Transfer (BACS), Cash on Delivery, Cheque / Money Order and Custom. Each new one reads Not set up.
2. Click Set up on Bank Transfer (BACS).
3. In Display name (customer-facing), type the name customers see at checkout. Leave it blank to use the default name.
4. In Instructions, tell customers how to pay, or leave it blank to use Orbit's standard wording.
5. Under Bank accounts, one empty account is already there. Fill in Bank name and Account name.
6. Fill in Sort code and Account number, or an IBAN for an international account. SWIFT / BIC and Notes (optional) can stay empty.
7. To take payment into more than one account, click Add account and fill in the next one. Do not add an account you leave empty; the save fails.
8. Click Save. The message Saved appears. The card now shows On, with a switch, an Edit button and a bin icon. Bank transfer is live at checkout.

Note: Instructions are copied onto each order at checkout. Editing them later does not change orders already placed.

Set up cash on delivery

1. Under Manual Payment Methods, click Set up on Cash on Delivery.
2. Add a Display name (customer-facing) or Instructions if you want. Nothing is required.
3. Click Save. The card shows On and the method is live.

Set up cheque or a custom method

1. Click Set up on Cheque / Money Order or Custom.
2. For Cheque / Money Order, fill in Make payable to. Mailing address is optional. Use Instructions to say what to write on the cheque and when payment is due.
3. For Custom, fill in Instructions. This method is for pay in store, invoice, gift cards or anything else, so tell the customer exactly how to pay.
4. Click Save.

Turn a method off, edit it or remove it

• Switch: click the switch on a card to pause the method. The badge changes to Off and it leaves the checkout. Click again to bring it back.
• Edit: opens the same form so you can change names, instructions or bank details.
• Bin icon: removes the method. Confirm when asked. Existing orders are not affected.

Related guides

• Setting up Orbit Payments
• Setting up your store details
• Taking payment on an order
• Checking transactions and payouts