Combining discounts and setting usage limits

Usage limits cap how often a code can be used. A cap holds down what a percentage discount gives away. Combinations records which other discounts a code may run alongside. All three sit on the discount's own page in your Orbit dashboard.

Considerations

• Checkout takes one discount code per order.
• Limits are checked when the shopper uses the code. Once a total limit is reached, the code stops working for everyone.
• Limit to one use per customer needs the shopper to be signed in, so the store can tell who they are.
• Changing these settings does not affect orders that already used the code.

Limit how many times a code can be used

1. From your Orbit dashboard, go to Discounts.
2. Click the discount's row to open it.
3. In the list on the left, click Usage limits.
4. Tick Limit to one use per customer to give each shopper one go.
5. Tick Limit number of times this discount can be used in total, then type the number in the box that appears, for example 200.
6. Click Save on the Unsaved changes bar.

The two settings do different jobs:

• Limit to one use per customer: one welcome offer per person, rather than one per order.
• Limit number of times this discount can be used in total: a cap across your whole store, which suits a first come, first served offer.

Note: Leave the total limit unticked and the Usage column on the Discounts list shows the sign for no limit, ∞.

Cap a percentage discount

A percentage grows with the basket, so 20% off costs you more on a large order than a small one. A cap stops that.

1. On the discount, click Value in the list on the left.
2. In Maximum discount amount (optional), type the most the discount can take off one order, for example 150.
3. Save the discount.

The hint under the box reads Cap the discount at a maximum amount. Leave the box empty and it reads No limit. The field is only on percentage discounts, so it is not there for Fixed amount, Free shipping or Buy X Get Y.

Set which discounts can combine

1. On the discount, click Combinations in the list on the left.
2. Tick each kind of discount this one may run alongside.
3. Click Save on the Unsaved changes bar.

The card reads Allow this discount to combine with other discounts when both apply. The three boxes are:

• Combine with product discounts: discounts that reduce chosen items.
• Combine with order discounts: discounts that reduce the whole basket.
• Combine with shipping discounts: discounts that reduce the delivery charge.

Both discounts have to allow the pairing. Ticking a box here does nothing unless the other discount allows this one on its side. Leaving every box unticked is the safe setting.

Warning: Checkout takes one code per order today, so shoppers cannot type two codes together. Work out your worst case basket before you turn combinations on.

Related guides

• Setting conditions and limits
• Scheduling a discount and checking its usage
• Creating a percentage discount
• Managing discounts