Understanding and changing your plan

Your Orbit plan, your saved cards and your invoices all sit on one page. Go to Settings, then Plan & Billing. From there you can see what you are paying, check how much of your plan you are using, move to another plan, and cancel or carry on.

Considerations

• Prices on the plan cards are per month. Yearly billing is a tick box at checkout, and a year costs the same as nine months.
• You need a saved card before you can check out.
• Cancel Subscription only shows while your subscription is active. During a free trial the page shows Change Plan on its own.
• If an agency manages your store, the billing cards are hidden and your agency handles plans and payments.

Open Plan & Billing

1. From your Orbit dashboard, go to Settings.
2. Under Plan, click Plan & Billing.
3. The page opens with four cards: Current Plan, Usage & Limits, Payment Methods and Billing History.

Read the Current Plan card

The badge beside Current Plan is the state of your subscription: Active, Trial, Past Due, Canceled, Expired or Frozen. Below it are four columns.

• Plan Name: the plan you are on, with its one-line description.
• Price: what you pay each billing period. On a trial it also reads Free until your trial end date.
• Current Billing Period: the start and end dates of this period. During a trial the label reads Trial Period instead.
• Payment Method: the card your subscription is charged to. If there is none, you get an Add payment method button here.

On a trial, a box under the columns tells you how many days the trial runs and the date it ends.

Check your usage

The Usage & Limits card shows how much of your plan you have used. Rows with no cap read Unlimited and have no bar.

• Staff Accounts: people with access to the store, including invitations you have sent but nobody has accepted.
• Products: how many products you have.
• Storage: the space your images and files take up.
• Bandwidth: traffic served this month.

At 80 per cent of any limit the card gains an Approaching limit badge, and at 100 per cent a red Limit reached badge. Either way an Upgrade plan button appears, which goes to the same place as Change Plan.

Change your plan

1. On the Current Plan card, click Change Plan.
2. The Change Your Plan page opens. Your plan is named at the top and its card is marked Current.
3. Compare the cards. Scroll down to Compare Plans for the full table, where a tick means the plan includes that feature.
4. Click Select on the plan you want, for example Select Team. Checkout opens on monthly billing.
5. To pay for a year instead, tick Save with yearly billing. The summary updates to the yearly price and shows what it works out at per month.
6. If you have a code, type it under Promo code.
7. Choose the card you want to pay with, or click + Add New Payment Method.
8. Check the Order Summary, then click the button at the bottom of it. A message confirms the change.

The button at the bottom of the summary is named for what you are doing:

• Upgrade to Paid Plan: you are on a free trial.
• Upgrade Plan or Downgrade Plan: you are on a paid plan and moving up or down.
• Reactivate Subscription: your subscription had ended.
• Subscribe Now: you have no subscription yet.

Note: An upgrade starts as soon as the payment goes through, and you pay only for the rest of the period. A downgrade waits until your current period ends.

The plans

• Solo, £25.00 a month: 1 staff account, 100GB storage, unlimited products, advanced web builder, abandoned cart recovery, a 2% + 25p online card rate and live chat support.
• Team, £85.00 a month: everything in Solo, 10 staff accounts, 300GB storage and a 1.7% + 25p online card rate. It carries the Most Popular badge.
• Pro, £249.00 a month: everything in Team, 40 staff accounts, 500GB storage, professional reports, a 1.5% + 25p online card rate and priority support.
• Enterprise, £999.00 a month: everything in Pro, B2B companies and price lists, order management, checkout customisation, unlimited staff accounts, 1 TB storage and priority hosting.

Add or change your card

The Payment Methods card lists the cards on file. Each row shows the card, its expiry date, and a Default badge on the one you pay with.

• Click Add Payment Method to add a card.
• Click Set as Default on another card to pay with that one instead.
• Click Delete to remove a card.

Note: Keep a valid card on file. Without one your subscription cannot renew.

Find your invoices

Billing History lists what you have been charged and when, so you can pass it to your accountant. Until your first payment it reads No invoices yet.

Cancel your subscription

1. On the Current Plan card, click Cancel Subscription.
2. Read what happens next, then click Continue. To stop here, click Keep Subscription.
3. Pick a reason. You cannot go on until you do. The choices are Too expensive, Missing features I need, Switching to another service, Not using it enough, Technical issues, Business closed or paused, and Other reason.
4. Add anything you want to tell us under Additional feedback (optional), then click Continue.
5. Check the summary of your answers, then click Yes, Cancel Subscription.

The cancellation is scheduled, not immediate. You keep full access until the last day of the period you have paid for, your data is kept for 90 days, and there is no refund for time you have not used.

Warning: After you confirm, the Current Plan card shows a Scheduled for Cancellation banner with the end date, and Change Plan goes away. To move to another plan you have to keep your subscription first.

Keep a subscription you cancelled

1. On the Current Plan card, find the Scheduled for Cancellation banner.
2. Click Keep Subscription. There is no confirmation step.
3. The banner goes, and Change Plan and Cancel Subscription come back. Your plan carries on as before.

You can do this at any time up to the date in the banner.

Related guides

• Referring a friend to Orbit
• Managing your Nebula AI usage and add-ons
• Inviting and managing team members
• Closing your store