Subscriptions | Subscription Details

The Subscription details page in Orbit allows you to see everything about a single subscription in one place, including the customer, the plan they are on, their billing schedule, a full billing history, an activity timeline, and any internal notes you have added.

From here you can review the subscription, check past payments, follow what has happened over time, and use the action buttons to change the plan, pause, resume, or cancel.

Opening a subscription

To open a subscription:

• From the left-hand menu, go to Subscriptions.

• Select a subscription from the list to open it.

The Subscription details page will open. At the top you will see the subscription title and a status badge showing whether it is Active, Trialing, Paused, Past due, Cancelled, or Expired. The page uses a left-hand sub-navigation, grouped into Subscription (Overview, Billing) and Activity (Billing history, Activity, Notes), so you can move between sections quickly.

Overview

The Overview section shows the core details of the subscription:

• Customer — the name of the customer who holds the subscription.

• Email — the customer’s email address.

• Product — the product the subscription is for.

• Plan — the subscription plan the customer is on.

• Quantity — how many units are included in each cycle.

• Amount — the amount charged each billing cycle.

• Discount — any discount applied to the subscription, shown only when one is present.

Billing

The Billing section shows the subscription’s billing schedule:

• Current period — the start and end dates of the cycle the subscription is currently in.

• Next payment — the date the next payment is due.

• Trial ends — the date the trial finishes, shown only when the subscription is in a trial.

• Created — the date and time the subscription was first created.

Depending on the subscription’s status, you may also see additional rows here, such as Cancels at, Paused since, Failed payments, or Cancel reason.

Billing history

The Billing history section lists every billing cycle for the subscription in a table. For each cycle you can see:

• Cycle — the cycle number, counting up from the first payment.

• Period — the start and end dates the cycle covers.

• Amount — the amount charged for that cycle.

• Status — the outcome of the charge.

• Date — the date the cycle was paid, failed, or created.

The Status column uses colour-coded badges so you can spot issues at a glance:

• Paid — the payment was taken successfully.

• Failed — the payment could not be taken.

• Pending — the payment is awaiting an outcome.

• Refunded — the payment was refunded to the customer.

Activity

The Activity section shows a timeline of everything that has happened on the subscription, newest events at the top. It records key moments such as the subscription being created, a trial starting and ending, the subscription being activated, payments succeeding or failing, renewals, plan changes, and pauses, resumes, or cancellations. Each entry shows a short description and the date and time it occurred, and where extra detail is available you can click Show details to expand it.

Notes

The Notes section lets you keep internal notes about the subscription. These notes are for your team only and are not shown to the customer. Type into the box to add or edit a note — for example, a record of a conversation with the customer or a reminder for later — and click Save to store your changes.

Action buttons

At the top of the page you will find the action buttons that let you manage the subscription. Which buttons appear depends on the subscription’s current status:

• Change plan — move the subscription to a different plan.

• Pause — temporarily stop billing on an active subscription.

• Resume — restart billing on a paused subscription.

• Cancel — end the subscription.

If a payment has failed, a Retry payment button is also shown so you can attempt the charge again. Each of these actions is covered in its own guide.

Why the Subscription details page is important

The Subscription details page gives you a complete view of a single customer’s subscription, so you can answer questions, resolve payment problems, and keep accurate internal records without leaving the page. By bringing the overview, billing schedule, payment history, activity, and notes together, it helps you manage each subscription confidently and consistently.

If you have any questions, please contact us at support@orbitcommerce.net