Managing customer subscriptions

The Subscriptions page shows every recurring order your customers hold. It is where you follow your recurring revenue, open a single subscription, and pause, change or cancel it. This is your customers' subscriptions, not your own Orbit plan.

Subscriptions start when a customer buys a subscription product from your shop. You cannot create one from your dashboard, so the page stays empty until your first customer subscribes.

Open the Subscriptions page

1. From your Orbit dashboard, go to Subscriptions. It sits under Commerce in the left-hand menu.
2. The page opens with your analytics at the top and the subscriptions table below.

On this page you can:

• Read the six cards at the top, such as Monthly Recurring Revenue, Active Subscriptions and Churn Rate. They cover your whole shop.
• Click Hide charts to give the table more room, and Show charts to bring the trends back.
• Read Cancellation Reasons to see why customers left.
• Open the filter next to the search box and pick a Status, such as Active or Past Due.
• Click a row to open that subscription and act on it.
• Click the download icon at the top of the page to export the table as a CSV file. The export matches the filter you have applied.

Note: If any payments have failed, a red alert appears above the table. Click View recovery dashboard to work through them.

Set up subscriptions

• Creating subscription plans
• Changing your subscription settings
• Letting customers manage their own subscriptions

Manage a subscription

• Viewing subscription details
• Understanding subscription statuses
• Pausing and resuming a subscription
• Changing a subscriber's plan
• Cancelling a subscription

Payments and reporting

• Recovering a failed subscription payment
• Understanding failed payment retries
• Reading your subscription figures

Tip: New to subscriptions? Start with Creating subscription plans. Customers can only subscribe once a product has a plan.