Understanding Your Invoices

Keep track of your Orbit Commerce billing.

Invoice Overview

• Your invoice includes:
• Invoice number and date
• Billing period
• Plan charges
• Transaction fees
• Tax (if applicable)
• Total amount

Invoice Sections

Subscription Charge Your monthly/annual plan fee: - Plan name - Billing period - Base price

Transaction Fees Fees on processed payments: - Percentage rate - Per-transaction fee - Total transactions - Fee total

Apps & Add-ons Any additional charges: - Premium plugins - Additional services - One-time purchases

Tax VAT/Sales tax if applicable: - Tax rate - Taxable amount - Tax total

Accessing Invoices

View Online 1. Go to **Settings > Billing** 2. Click **Invoices** 3. Select invoice 4. View details

Download PDF 1. Open invoice 2. Click **Download PDF** 3. Save for records

Email Invoices Invoices are automatically emailed to: - Account owner - Additional billing contacts

Payment History

Viewing Payments 1. Go to **Settings > Billing** 2. Click **Payment History** 3. See all transactions

Payment Status - **Paid**: Successful charge - **Pending**: Processing - **Failed**: Needs attention - **Refunded**: Money returned

Failed Payments

What Happens 1. First attempt fails 2. Email notification sent 3. Retry in 3 days 4. Second retry in 7 days 5. Account suspension risk

Fixing Failed Payments 1. Update payment method 2. Ensure sufficient funds 3. Contact bank if blocked 4. Reach out to support

Tax Documentation

VAT Invoices For EU businesses: - Include your VAT number - Invoice shows VAT separately - Valid for tax deduction

Annual Summary 1. Go to **Settings > Billing** 2. Click **Annual Summary** 3. Download for tax filing