Settings | Store Policies

Store Policies allow you to create and manage the legal and customer-facing policies for your online store. These policies help explain important information such as refunds, privacy, terms of service, and shipping, and they can be displayed on your storefront and during checkout.

1. You can access this area from Settings > Policies.

Available Store Policies

The Store Policies page includes the following policy sections:

1. Refund Policy

The Refund Policy explains your return and refund terms.

Customers may see this information at checkout and on your storefront. You can use this section to explain whether returns are accepted, how long customers have to request a return, who pays for return shipping, and when refunds are issued.

2. Privacy Policy

The Privacy Policy explains how your store collects, uses, stores, and protects customer data.

This may include information about customer accounts, order details, contact information, marketing consent, payment processing, cookies, and third-party services. Privacy policies are required by law in many regions.

3. Terms of Service

The Terms of Service defines the rules for using your store and purchasing products.

This section can include terms around placing orders, payments, account usage, cancellations, disputes, limitations of liability, and other general conditions of sale.

4. Shipping Policy

The Shipping Policy explains how orders are shipped and delivered.

You can use this section to describe your shipping methods, delivery timeframes, shipping costs, international delivery options, customs information, and any restrictions that apply.

Policy Statuses

Each policy may display a status label.

1. Active

An Active policy is currently enabled and available for use on your store.

2. Unsaved

An Unsaved label appears when changes have been made to a policy but have not yet been saved.

Make sure you click Save after editing a policy. If you leave the page before saving, your changes may be lost.

Generating a Policy from a Template

Orbit allows you to generate policy content from a template.

To generate a policy:

1. Go to Settings > Policies.

2. Open the policy you want to edit.

3. Click Generate from template.

4. Review the generated content carefully.

5. Make any changes required for your store.

6. Click Save.

Generated templates are designed to help you get started, but they should not be treated as legal advice. You are responsible for checking that the policy is accurate, complete, and suitable for your business.

Editing a Policy

To edit a store policy:

1. Go to Settings > Policies.

2. Click the policy section you want to update.

3. Add or edit the policy content in the editor.

4. Use the formatting toolbar to format the text if needed.

5. Click Save to apply your changes.

The editor allows you to format your content using options such as headings, bold text, italic text, lists, alignment, links, images, and colours.

Why Store Policies Are Important

Store policies are an important part of building trust with customers and setting clear expectations before they place an order.

They help customers understand how your store handles key topics such as returns, refunds, data privacy, shipping times, delivery costs, and the terms of purchasing from your business. Having clear policies can reduce confusion, prevent disputes, and give customers more confidence when buying from your store.

Policies are also important from a compliance perspective. In many regions, certain policies, such as privacy policies or terms of service, may be legally required. Orbit provides policy sections and generated templates to help you get started, but you should always review the content carefully and seek independent legal advice where needed before publishing.

If you have any questions, please contact us at support@orbitcommerce.net