Processing Orders
Turn orders into happy customers with efficient order processing.
Order Dashboard
Access orders at Orders in your dashboard.
Order Status - **Pending**: Awaiting payment - **Confirmed**: Payment received - **Processing**: Being prepared - **Shipped**: In transit - **Delivered**: Completed - **Cancelled**: Voided
Viewing an Order
- Click any order to see:
- Customer details
- Items ordered
- Shipping address
- Payment information
- Order timeline
Fulfilling Orders
Single Order 1. Open the order 2. Review items and address 3. Click **Create Shipment** 4. Select shipping carrier 5. Enter tracking number 6. Click **Fulfill**
Bulk Fulfillment 1. Select multiple orders 2. Click **Actions > Fulfill** 3. Upload tracking CSV (optional) 4. Confirm fulfillment
Printing
Packing Slips 1. Open order 2. Click **Print > Packing Slip** 3. Print for the package
Shipping Labels 1. Open order 2. Click **Create Label** 3. Select carrier and service 4. Pay for postage 5. Print label
Order Actions
Edit Order Before fulfillment: - Add/remove items - Change quantities - Apply discounts - Update address
Cancel Order 1. Open order 2. Click **Cancel Order** 3. Choose refund option 4. Confirm cancellation
Refund Order 1. Open order 2. Click **Refund** 3. Select items to refund 4. Enter amount 5. Process refund
Notifications
- Customers receive automatic emails:
- Order confirmation
- Shipping notification
- Delivery confirmation