Handling Returns and Refunds
Turn returns into opportunities for customer loyalty.
Return Requests
Customer-Initiated 1. Customer requests via account 2. You receive notification 3. Review and approve/deny 4. Provide return instructions
Merchant-Initiated 1. Open the order 2. Click **Return Items** 3. Select items 4. Choose return reason 5. Send customer instructions
Processing Returns
When Items Arrive 1. Inspect returned items 2. Update return status 3. Decide: restock or dispose 4. Process refund
Return Conditions Define in your policy: - Unworn/unused - Original tags attached - Within return window - Original packaging
Issuing Refunds
Full Refund 1. Open order 2. Click **Refund** 3. Select **Full Refund** 4. Confirm
Partial Refund 1. Open order 2. Click **Refund** 3. Select specific items 4. Adjust amount if needed 5. Confirm
Refund Methods - **Original Payment**: Back to card/PayPal - **Store Credit**: Gift card issued - **Exchange**: Different item shipped
Refund Timeline
- Card refunds: 5-10 business days
- PayPal: 3-5 business days
- Store credit: Immediate
Return Shipping
Customer Pays - Provide shipping instructions - Customer arranges pickup
Free Returns - Generate return label - Deduct from refund (optional) - Include in package
Return Label 1. Go to order 2. Click **Create Return Label** 3. Select carrier 4. Email to customer
Reducing Returns
- Detailed product descriptions
- Multiple product images
- Size guides
- Customer reviews
- Quality control