Discounts | Creating a Discount

The Discounts section in Orbit allows you to create discount codes that customers enter at checkout to save money on their order. You can choose from four discount types and control exactly what each one applies to.

This guide covers creating a discount and choosing a type, setting the title and code, the discount value, and what the discount applies to. Conditions and limits — such as minimum requirements, customer eligibility, usage limits, and active dates — are covered in a separate guide.

Starting a discount

To start a new discount:

• From the left-hand menu, go to Discounts.

• Click Create discount.

A Select discount type window opens, where you choose the kind of discount you want to create. Once you select a type, the create page opens with the relevant fields for that type.

Choosing a discount type

There are four discount types to choose from:

• Amount off products — discount specific products or collections of products.

• Amount off order — discount the total order amount.

• Buy X get Y — give a discount on one item when a customer buys another (for example, buy two, get one free).

• Free shipping — offer free shipping on an order.

Setting the title and discount code

Every discount needs a title and a code. These appear at the top of the create page, under the Title & code section:

• Title — an internal name to help you recognise the discount in your list, such as “Summer Sale 20% Off”. Customers do not see this.

• Discount code — the code customers enter at checkout, such as SAVE20. Codes are automatically formatted in capitals.

If you would rather not write a code yourself, click Generate code and Orbit will create one for you. You can edit it afterwards.

Setting the discount value

In the Discount value section you decide how much the discount takes off. For Amount off products and Amount off order, choose between two options:

• Percentage — takes a percentage off, for example 20%.

• Fixed amount — takes a set amount off, for example £10.

When you choose Percentage, you can also set a Maximum discount amount (optional). This caps the discount at a set figure, so a large order does not receive more off than you intend. Leave it blank for no limit.

Choosing what the discount applies to

The Applies to setting controls which items the discount affects. The options available depend on the discount type:

• Entire order — the discount applies to the whole order. This is used for Amount off order and Free shipping.

• Specific products — choose the individual products the discount applies to.

• Specific collections — choose one or more collections, and the discount applies to every product in them.

• Specific variants — pick particular variants from the products you select, when you only want certain options to qualify.

When you choose Specific products, Specific collections, or Specific variants, a search field appears so you can find and select the items you want.

Setting up a Buy X get Y discount

Buy X get Y works a little differently. Instead of a single value, you set the quantities that trigger the offer and the value applied to the items the customer gets:

• Customer buys (quantity) — how many qualifying items the customer must add to their basket.

• Customer gets (quantity) — how many items they receive the discount on.

Under At a discounted value, choose how much is taken off the items the customer gets:

• Free — the items are free.

• Percentage — a percentage off the items, for example 50%.

• Fixed amount — a set amount off the items, for example £5.

As with the other product discounts, use Applies to to choose the specific products, collections, or variants the offer covers.

Saving your discount

When you have finished, you have two options at the top of the page:

• Save draft — saves the discount without making it live, so you can come back and finish it later. Customers cannot use it yet.

• Save discount — saves the discount and makes it active, so customers can start using the code straight away.

Why discounts are important

Discounts give you a flexible way to run promotions, reward loyal customers, and encourage larger orders. By choosing the right type and controlling exactly what each discount applies to, you can run targeted offers without giving away more than you intend.

If you have any questions, please contact us at support@orbitcommerce.net