Understanding Payouts
Know when your money arrives and how payouts work.
Payout Overview
View payouts at Settings > Payments > Payouts.
Payout Schedule
Standard Schedule - **UK/EU**: 7 business days - **US**: 2 business days - **Other**: 7-14 business days
Example Timeline 1. Monday: Customer pays 2. Tuesday: Payment clears 3. Following Monday: Payout initiated 4. Tuesday/Wednesday: Funds arrive
Payout Methods
Bank Transfer - Most common method - Direct to your account - No additional fees
Setting Up 1. Go to payout settings 2. Click **Add Bank Account** 3. Enter account details 4. Verify with micro-deposits
Understanding Fees
Transaction Fees - Cards: 1.4% + 20p (UK) - International: 2.9% + 20p - PayPal: 2.9% + 30p
Net Payout Your payout = Sales - Fees - Refunds
Fee Example | Item | Amount | |------|--------| | Sale | £100.00 | | Fee (1.4% + 20p) | -£1.60 | | Net | £98.40 |
Payout Reports
Viewing History 1. Go to **Finances > Payouts** 2. See all payouts 3. Click for details
Export Data 1. Select date range 2. Click **Export** 3. Download CSV
Troubleshooting
Delayed Payout Common causes: - New account verification - High-risk transaction review - Bank processing delays
Failed Payout 1. Check bank details 2. Verify account active 3. Contact support
Reserve/Hold New accounts may have: - Rolling reserve - Payment holds - Verification requirements
Tips
- Monitor payouts regularly
- Reconcile with orders
- Keep records for tax
- Set up payout notifications